Terms & Conditions

Subject only to Australian law that cannot be excluded, we may do anything we consider appropriate in connection with the Service and our business, including without limitation: changing, adding, or removing features; changing pairing, scoring, or ranking methods; introducing, changing, or removing fees; displaying advertising, sponsorship, or third-party content; licensing or assigning the Service or our company; using data as described in these Terms and our Privacy Policy; and suspending, restricting, or permanently shutting down the Service in whole or in part.

Nothing in these Terms requires us to operate the Service, keep any feature, keep any club or event online, store any data, or provide any particular level of support, uptime, backup, or performance.

PickleUp is scheduling, rostering, pairing, and scorekeeping software for racquet sports (including pickleball and similar sports). It is a software tool only. We do not organise, referee, insure, supervise, or run physical events unless we expressly say so in writing for a specific event.

The Service is provided strictly on an "as is" and "as available" basis. We give no guarantee that the Service will be available, uninterrupted, timely, secure, accurate, complete, current, or error-free, or that it will meet your needs. Scores, ladders, pairings, names, clubs, maps, and any other data may be wrong, delayed, lost, or unavailable at any time.

You must be able to form a binding contract under Australian law. If you are under 18, you may only use the Service with the consent and supervision of a parent, guardian, or the adult organiser responsible for the event. We may refuse, suspend, or cancel any account at our sole discretion, without reasons and without notice.

You are solely responsible for your credentials and for all activity under your account, whether or not you authorised it. We are not obliged to verify identity beyond what we choose to implement. Notify hello@pickleup.com.au if you suspect unauthorised access — we have no liability for unauthorised use.

Guest players added by an organiser are bound by these Terms to the extent they interact with the Service. The person who adds a guest warrants they have all consents needed to submit that person's information.

Accounts are personal and not transferable. You must not share logins or create accounts for others except as we expressly allow.

Clubs, events, roles, and content on the Service exist at our discretion. Club admins and organisers are delegated operators only. They do not own the platform, club URLs, or any right to continued listing.

We may, at any time, with or without cause or notice: disable or delete a club, event, account, or content; change a club's slug or URL; remove logos or text; limit who can create clubs or events; or refuse any registration. Disabling a club does not entitle anyone to compensation, a data export, or continued access, except where Australian Consumer Law requires otherwise.

Organisers are solely responsible for their events: venue, insurance, safety, eligibility, disputes between players, and the accuracy of names, scores, and results. We are not a party to any arrangement between a club, organiser, venue, or player.

The Service may be offered free of charge from time to time. Free access is a privilege, not a right, and is not a representation that the Service will remain free.

We may introduce, change, or discontinue any fee, subscription, commission, or charge at our sole discretion. Changes apply going forward. Except where Australian Consumer Law requires otherwise, amounts paid are non-refundable, and shutdown, suspension, or feature removal does not create a refund or credit.

"User Content" means all information and materials you (or someone acting for you) submit or that is generated through your use of the Service, including names, photos, club details, locations, event data, scores, messages, logos, and feedback.

You keep whatever ownership you already have in your User Content. You grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free licence to host, store, copy, adapt, translate, publish, publicly display, commercially exploit, create derivative works from, and otherwise use User Content for any purpose connected with our business as permitted by Australian law, including operating and improving the Service, analytics, marketing of PickleUp, and promoting clubs and events on or off the Service.

You waive, to the maximum extent permitted by law, all moral rights in User Content in our favour (and you consent to us doing anything that would otherwise infringe those rights). The licence survives termination of your account and shutdown of the Service, except to the extent a law requires us to delete particular personal information.

You warrant that you have all rights and consents needed to grant this licence and that User Content is accurate and lawful. Public pages (including club pages, ladders, player profiles, and share links) may be viewed by anyone with the link or by the public generally.

We have no obligation to store, back up, return, or export User Content. You must keep your own copies of anything you need. We may remove or alter User Content at any time.

If you send us ideas, suggestions, or feedback, you assign all intellectual property in that material to us on creation, or where assignment is not possible you grant us an exclusive, perpetual, irrevocable, royalty-free licence to use it for any purpose without attribution or compensation.

You must not:

• use the Service for any unlawful purpose, or in any way that is unlawful in Australia;
• submit false, defamatory, misleading, or infringing information;
• harass, threaten, or harm any person;
• impersonate any person or misrepresent your role or club;
• attempt to gain unauthorised access, scrape, overload, probe, or reverse-engineer the Service;
• copy, resell, or frame the Service except as we expressly allow;
• interfere with other users or with our systems; or
• use the Service to build a competing product.

We may investigate, monitor, log, and record use of the Service. We may suspend or terminate access immediately for any suspected breach, or for any other reason at our sole discretion.

Playing sport involves a real risk of injury, including serious injury or death. PickleUp does not control venues, equipment, other players, weather, or how an event is run.

To the maximum extent permitted by law, you participate in any activity connected with the Service entirely at your own risk. You release us and our officers, employees, contractors, and agents from all claims arising from injury, death, property damage, or other loss connected with sport, a venue, or an event organised using the Service, except to the extent Australian Consumer Law or other law makes that release unenforceable.

Organisers must obtain all insurance, permits, and consents they need. We do not provide insurance and we are not a sporting body, venue operator, or event promoter merely because software is used to record a roster or score.

The Service depends on third parties (including hosting, authentication, databases, maps, analytics, and sign-in providers such as Google). Their terms and privacy policies apply to you as well. We are not responsible for third-party availability, security, content, or conduct, and a third-party outage is not a breach by us.

To the maximum extent permitted by law, we exclude all warranties, guarantees, representations, and conditions, whether express, implied, or statutory, including as to merchantability, fitness for purpose, title, quiet enjoyment, accuracy, and non-infringement.

Without limiting the above, we do not warrant that: the Service will work on your device; data will be preserved; pairings or ladders will be fair or correct; maps or locations will be accurate; or the Service is free of bugs, viruses, or harmful components.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Where we are liable under such a law and the law allows us to limit our liability, we limit it to, at our option, resupplying the services or paying the cost of having the services supplied again.

We may modify, suspend, or permanently discontinue the Service (or any club, event, account, or feature) at any time, for any reason or for no reason, with or without notice. That includes shutting the whole product down.

On shutdown or termination we may delete some or all data immediately. We have no obligation to give you notice, a data export, a transition period, or compensation, except where Australian Consumer Law requires otherwise.

You may stop using the Service at any time. Stopping use does not end licences you have already granted, or your obligations (including indemnity) that by nature survive.

To the maximum extent permitted by law, we and our officers, employees, contractors, and agents are not liable for any indirect, incidental, special, consequential, exemplary, or punitive loss; or for loss of profits, revenue, data, goodwill, opportunity, or anticipated savings; or for personal injury or property damage; whether in contract, tort (including negligence), statute, or otherwise, arising from the Service or these Terms.

To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with the Service or these Terms is limited to the amount (if any) you paid us for the Service in the 12 months before the claim, or AUD $50, whichever is less. If you have paid us nothing, our aggregate liability is AUD $0 to the extent that limitation is permitted by law.

You must bring any claim within 6 months after you first become aware of the facts giving rise to it, or the claim is barred, except where a limitation period cannot be shortened by contract.

You indemnify us and our officers, employees, contractors, and agents against all claims, losses, damages, costs, and expenses (including legal costs on a full indemnity basis) arising from: your use of the Service; your User Content; your events or clubs; your breach of these Terms or of law; any claim by a player, guest, venue, or third party connected with an event you organise or attend; or any sports injury or other harm connected with activity organised using the Service. We may assume control of any matter subject to this indemnity.

The Service (excluding User Content you own) is owned by or licensed to Purple Nexus Pty Ltd. You receive only a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended purpose while we make it available. You must not copy, modify, or create derivative works from our software, branding, or content. No trade mark licence is granted.

We may change these Terms at any time by posting the updated Terms on the Service and changing the effective date. We are not obliged to give personal notice. Continued use after a change is acceptance of the new Terms. If you do not agree, your only remedy is to stop using the Service.

We may assign, novate, or transfer these Terms or the Service (including as part of a sale of our company or assets) without your consent. You may not assign without our prior written consent.

We may give notices by posting on the Service or by email to an address associated with your account. You consent to electronic communications.

These Terms are the entire agreement between you and us about the Service and replace all prior arrangements. You have not relied on any representation not set out in these Terms. A failure to enforce a right is not a waiver. If a provision is unenforceable, it is severed and the rest remains in force.

We are not liable for delay or failure caused by events beyond our reasonable control, including outages of third-party infrastructure, utility failure, legal change, or shutdown of a supplier.

Clauses that by nature should survive (including licences, waivers, disclaimers, liability caps, indemnity, and governing law) survive termination and shutdown.

These Terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland and the courts of the Commonwealth of Australia sitting in Queensland. If you access the Service from elsewhere, you are responsible for complying with local laws as well; we still contract with you under Queensland law.

Questions about these Terms: hello@pickleup.com.au.