Privacy Policy

We may collect any information reasonably connected with operating or growing our business, including:

• Identity and account — name, email, password or Google sign-in identifiers, display name, player code, profile photo, suburb, and any other profile fields you or an organiser provide.
• Club and event data — club names, logos, descriptions, map pins and locations, roles, membership, event details, rosters, pairings, scores, ladders, and career history.
• Guests — names and results entered by organisers for people without accounts.
• Communications — emails, support messages, and in-product notices.
• Technical and usage — IP address, device and browser type, approximate location derived from IP, pages viewed, referring URLs, diagnostic logs, and cookie identifiers (see clause 7).
• Payment data — if we introduce paid features, billing details processed by our payment provider (we may receive confirmation, not full card numbers).

You do not have to provide information, but if you do not we may refuse access. Organisers who submit other people's information warrant they have consent or another lawful basis to do so.

We collect information directly from you, from organisers and clubs that add you to events, automatically via the Service and cookies, from authentication providers (such as Google), and from publicly available sources. We may combine information from these sources.

We may use information for any purpose permitted by Australian law, including to:

• operate, maintain, secure, test, and improve the Service;
• create accounts, clubs, events, ladders, maps, QR codes, and share links;
• authenticate you and prevent fraud, abuse, and security incidents;
• communicate with you about the Service, your account, clubs, and events;
• send our own marketing about PickleUp (you may opt out of promotional email; transactional messages may continue);
• analyse usage, produce aggregated or de-identified statistics, and develop new features;
• promote PickleUp, clubs, and events, including using names, logos, photos, and results in our marketing;
• deal with a sale, transfer, or financing of our company or assets; and
• comply with law, enforce our Terms, and protect us, our users, and the public.

Aggregated or de-identified data is not personal information. We may use and disclose it for any purpose, indefinitely, including after you stop using the Service.

We may disclose information to:

• Anyone with a link or public access — club pages, ladders, player profiles, and event views are designed to be shared. Do not submit information you want kept private from other participants or the public.
• Service providers — hosting, authentication, database, storage, analytics, email, maps, logging, and similar vendors (including Google Firebase / Google Analytics and map or geocoding providers). They may process data on servers inside or outside Australia.
• Related bodies corporate, advisers, and prospective buyers — in connection with running or selling our business.
• Partners — where we reasonably consider it connected with operating or promoting the Service, and where Australian law allows (including with consent where consent is required).
• Regulators, courts, and law enforcement — where we believe disclosure is required or prudent.

We do not undertake never to share information. We will not disclose personal information in a way that Australian law forbids. A sale of our business may include a transfer of information as an asset.

Information may be stored or processed outside Australia (including by Google and other vendors). By using the Service you consent to that disclosure. Overseas recipients may not be subject to the Australian Privacy Principles, and we may not be able to take action against them under the Privacy Act. We are not liable for those recipients except to the extent a non-excludable law says otherwise.

We take steps we consider reasonable from time to time, but no system is secure. We do not guarantee that information will not be accessed, disclosed, altered, or destroyed. You use the Service at your own risk in that respect. Notify hello@pickleup.com.au if you believe your account is compromised.

This clause is our Cookie Policy. We use cookies, localStorage, pixels, and similar technologies (together, "cookies") on the Service. By continuing to use the Service, or by clicking "Accept" on our notice, you consent to our use of cookies as described here, including any additional cookies we reasonably introduce for the same kinds of purposes.

We may use:

• Essential cookies — sign-in session, security, load balancing, and storing that you have seen the cookie notice. The Service may not work without these. We do not treat these as optional.
• Preference cookies — remembering UI choices (for example last view mode) and similar settings.
• Analytics cookies — Google Analytics / Firebase and similar tools (which may set identifiers such as _ga) so we can see how the Service is used and improve it. These may be set by us or by a vendor.
• Other cookies we add later — including measurement or first-party marketing cookies for PickleUp itself. We are not obliged to offer a per-cookie opt-in switch. Australia does not require EU-style granular cookie consent for ordinary analytics in the same way; we still tell you what we do.

We may change cookie vendors and names without personal notice. We do not currently use third-party advertising networks to retarget you across other websites, but we may do so later if we update this policy and continue to operate lawfully in Australia.

You can block or delete cookies in your browser. If you do, parts of the Service may fail (especially sign-in). We are not responsible for that. Browser "Do Not Track" signals are not binding on us; we may ignore them.

Our cookie notice is an acknowledgement, not a menu of choices. We may remember your acknowledgement in localStorage. If storage is blocked, the notice may reappear; that does not limit our other lawful uses of cookies.

We keep information for as long as we consider useful for the purposes above, including after an event ends and after you stop using the Service, unless a law requires earlier deletion. We may keep tournament history, ladders, and logs for archival, dispute, security, and product purposes. Guest results may remain in an event record even if that person never had an account.

If we shut the Service down, we may delete some or all information without notice and without providing you a copy, except where a non-excludable law requires otherwise.

Where the Australian Privacy Principles apply, you may request access to, or correction of, personal information we hold about you, and we will respond as those rules require. We may refuse a request where the APPs allow (for example where it is frivolous, or would unreasonably impact others).

You may ask us to delete your account by emailing hello@pickleup.com.au. We will take steps we consider reasonable. We may retain information that we need for legal, security, archival, or aggregate purposes, and we may not be able to remove content already copied by others (for example a shared ladder screenshot) or stored in backups for a period.

We are not obliged to provide a portable export of your data except where a law requires it.

The Service is not directed at collecting information from children independently of an adult. If you are under 18, a parent, guardian, or adult organiser must be involved. Organisers warrant they have appropriate consent before adding a minor. We may delete information if we believe it was collected from a child contrary to this policy, and we have no further obligation to that user except as the law requires.

We may change this Privacy Policy (including the Cookie Policy) at any time by posting the updated version and changing the effective date. Continued use is acceptance. We are not obliged to give personal notice of changes.

Privacy questions: hello@pickleup.com.au.

If the Privacy Act applies and you are not satisfied, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au. That does not limit our rights under these policies or our Terms.