Privacy & Cookie Policy

Depending on how you use PickleUp, we may collect:

• Account information — your name and email address, via Google sign-in or email/password sign-up.
• Player profile data — your display name, permanent 4-digit player code, and skill level.
• Tournament & match data — tournaments you join or organise, round pairings, scores, results, and Ladder standings.
• Guest player data — if an organiser adds you as a guest without an account, we hold the name and match data they enter for you, scoped to that tournament only.
• Technical data — device/browser type and general usage information collected automatically via cookies and similar technologies (see clause 4).

We use personal information to:

• operate core features — rosters, round pairing, live scoring, and the Ladder;
• authenticate you and maintain your session securely;
• maintain your career history as a registered player across tournaments;
• generate your player QR code and tournament share links;
• communicate with you about your account or a tournament you're part of;
• maintain, secure, and improve the Service; and
• comply with our legal obligations.

We do not use your personal information for advertising, and we do not sell it.

We disclose personal information only to the following categories of recipients, and only as needed to run the Service:

• Other users of a tournament— your display name, code, and match results are visible to anyone with that tournament's link, and on the public Ladder, since that's the core purpose of the Service.
• Service providers — we use Google Firebase for authentication, database, and hosting. These providers process data on our behalf under their own security and confidentiality commitments.
• Legal & safety — if required by law, regulation, or a valid legal process, or to protect the rights, property, or safety of PickleUp, our users, or the public.

We never sell your personal information to third parties.

We use cookies and equivalent browser storage (such as localStorage) to make the Service work and to remember your preferences:

• Strictly necessary — keep you signed in and maintain a secure session. The Service cannot function without these.
• Preference— remember settings like your last-used view (e.g. table vs. graphic score view) and whether you've dismissed the cookie notice.

We do not currently use third-party advertising or cross-site tracking cookies. When you first visit PickleUp, we'll show a short notice about this policy; continuing to use the Service, or clicking "Accept", confirms your acknowledgement. Because the cookies we use are essential or preference-only, most modern browsers let you block or delete cookies in your settings if you'd prefer not to store them — note that doing so may prevent you from staying signed in.

Your data is stored using Google Firebase infrastructure, which may store or process data on servers located outside Australia. By using the Service, you consent to this transfer. We take reasonable technical and organisational steps (such as encryption in transit and access controls) to protect personal information, but no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Registered players' profile and match history are retained to maintain a persistent career record across tournaments, until you request deletion. Guest player data exists only within the tournament it was recorded in and is not linked across events, but the tournament record itself (including guest results) may be retained as part of that event's history unless deleted by an organiser or admin.

Under the Australian Privacy Principles, you may request access to, correction of, or deletion of the personal information we hold about you. To do so, contact us at hello@pickleup.com.au. We will respond within a reasonable time. Deleting your account will remove your profile and personal identifiers, though anonymised or aggregate tournament records may be retained for historical accuracy of past events.

If you are unsatisfied with how we've handled a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

The Service is intended for use by, or with the involvement of, a parent, guardian, or responsible organiser for anyone under 18. We do not knowingly collect personal information directly from young children outside of this context.

We may update this policy from time to time. We will update the "Effective date" above whenever we do, and material changes will be reflected here.

For any privacy question or request, contact us at hello@pickleup.com.au.